ROLE SUMMARY

Tempo Software is looking for a CRM Solution Architect to join the team and own, develop, and optimize Salesforce. This role will architect and implement programs that drive lead generation response and nurture, automate sales team efforts, add efficiency in pipeline management, and improve quoting, to unlock the full benefits of CRM usage and reporting. Tempo operates a complex SaaS business and customer account profile, which requires a highly data-driven and hands-on candidate to manage administration, CRM schema & data governance, and collaborate between Revenue Teams.

This role can sit fully remote, ideally in Canada

What You'll Do - 

• Manage the implementation of CRM initiatives and change requests through an agile process

• Maintains list health, manage segmentation strategies, and iteratively ensure data hygiene of records within the CRM

• Audit and optimize the current Salesforce CRM schema, page layouts, record types, profiles, roles, hierarchies, and user workflows

• Create and maintain Flows and other automation configurations to create efficiencies for Salesforce users

• Synchronize with BI team to optimize data warehouse and salesforce integration

• Create documentation around all Salesforce structure, process, and use, and facilitate training for all teams to drive adoption of best practices

• Own configuration and maintenance of quoting, pricebooks, products, request forms, and licenses

• Support sales ops and marketing with optimizing a customer lifecycle strategy through CRM data and insights, including sales tools such as Clari, Segment, and SalesLoft

• Optimize SFDC usage for and integration with subscription management systems such as Chargebee and ERP processes

• Create personalized reporting dashboards for various user roles to report on key metrics, and teach stakeholders how to work with the tools you give them. 

Who You Are - 

• 4+ years of experience across Sales Cloud, Service Cloud, and CPQ

• Advanced technical knowledge of Salesforce Administration, and deep experience with automation workflows such as Process and Flow Builder

• Salesforce App Builder and knowledge of Apex

• Proficiency in Microsoft Excel, Google Suite and Dataloader

• Exceptional communication skills and ability to manage cross-functional stakeholder relationships

• Experience with JIRA or using other agile project management systems for CRM initiative management

• Salesforce Advanced Administrator and App Builder Certifications are a plus

What's In It For You 

• Remote First work environment  

• • If you’re close to one of our 3 Hubs: Boston, Montreal, or Reykjavik, feel free to use the space and catch up with the local team(s) 

• Unlimited vacation in most of our locations!!

• Great benefits including health, dental, vision and savings plan.

• Perks such as training reimbursement, WFH reimbursement, and more.

• Diverse and dynamic teams with challenging and exciting work.

• An opportunity to have a real impact on our business.

• A great range of social activities (both in person and virtual).

• Optional in person meet-ups and the ability to travel to our international offices

• Employee referral program

• And so much more!!

Note: As our hiring teams are global, please submit your resume in English only.

Org-wide Summary

At Tempo we’re on a mission to help teams build better, together. We are creators of top-selling Atlassian Marketplace apps, supporting more than 29,000 customers and working with hundreds of Solutions Partners globally. Our solutions help customers orchestrate creation and delivery, so their teams can focus and optimize around their highest priorities. 

Our product suite has grown from our popular time-tracking solution, which launched in Iceland in 2009, to resource & capacity planning, project cost tracking, project & program management, and strategic roadmapping. In 2021, Tempo acquired Roadmunk, a roadmapping solution popular with product management teams, and ALM Works, creators of the Structure for Jira suite that delights project and program managers around the world. 

We envision a world where everyone inside an organization works in harmony on the most impactful opportunities aligned with their mission. Come join us as we continuously innovate our award-winning products, create new solutions, and expand to new ecosystems. Are you ready to unlock the joy of building with us?

At Tempo Software, we are proud to be an equal opportunity employer and are committed to creating an inclusive culture. As such all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status